Four team members at Sam's Town Shreveport were recently recognized with P.R.I.D.E. (Proud Residents Involved in Developing the Economy) awards for excellence in the tourism and hospitality industry.
The Shreveport-Bossier Convention and Tourist Bureau presented the awards in May to Daniel Pons, Aimee Con-Ludwig, Lamonica Howard and Miranda Small.
"I am thrilled that these team members were recognized for the hard work and service that they provide to our guests," said Kim Etland, Sam's Town Shreveport Vice President and General Manager."This is truly about the talents of the individuals that won. I know for these team members, being recognized in a room full of your peers is exciting and being noted as the 'best of the best' in our competitive market is an honor.
Daniel Pons, a Sales Manager at Sam's Town Shreveport, received the SimpleView SimpleStar Award for his successful utilization of the SimpleView system, which allows the tourism bureau to submit leads to the Sam's Town sales team. Pons, who has worked at Sam's Town Shreveport for six months, was honored by the award.
"Many talented people work behind the scenes to make an event happen and they should all receive an award for what they do. Not just me." said Pons. "Teamwork makes the dream work! From top to bottom, our entire staff is committed to making sure our guests are happy and that is what Boyd Style is all about."
Aimee Conn-Ludwig was awarded the Outstanding Hotel Non-Sales Executive Award for the great service she provides as Yield Manager at Sam's Town Shreveport. She was chosen by a panel of judges as a leader in the hospitality profession.
Lamonica Howard, Shift Supervisor of Slot Operations, won the Outstanding Slot/Table Games Professional Award. Howard, who has worked at Sam's Town Shreveport for six years, was surprised by her win.
"When my name was announced as the winner, I was astonished," said Howard. "I knew that I was listed in a category among admirable leaders that have been in the business much longer than me. I felt so honored to be the recipient of such a prestigious award."
With six other casinos in the market, Howard takes pride in her team's ability to maintain a relationship with each individual guest.
"My success is a result of being a part of a great team and having wonderful leaders," said Howard. "I believe that not only do I have the ability to lead, but I also possess the humility to follow. I sincerely care about the success and future of Boyd Gaming."
Miranda Small, Convention Services Manager, received the Convention & Tourism Partner Award for overseeing $2.5 million in direct business sales for the South Central Regional Conference of Alpha Kappa Alpha Sorority Inc., a conference with a record-breaking attendance of 3,700 people. The conference also had an economic impact of $3.5 million for the city.
Humbled by the award, Small said she credits her win to "passion and commitment to my purpose within my career."
The four esteemed award winners were among a total of 11 Sam's Town Shreveport team members nominated for P.R.I.D.E. awards.
"I believe our success can be credited to our dedicated team members and their commitment to provide genuine, A+ service to our guests," said Etland.