We're proud to feature two team members in "Moving Up," a regular feature that highlights team members who, through hard work, dedication and innovation have worked their way up into management positions at our Company and provide great career growth examples.
There are hundreds of team member success stories like these. If you know of someone who would be a good fit for “Moving Up,” let us know at BoydBuzz@BoydGaming.com.
Ryan Dela Cruz – Suncoast Hotel and Casino – Executive Casino Host
Moving Up: Executive Casino Host at Suncoast (2017); Casino Host at Aliante (2015).
On the Job: In 2015, Ryan Dela Cruz started working at Aliante Casino + Hotel + Spa as a Casino Host and quickly became known for building strong relationships with the property’s customers and team members. Two years later, Dela Cruz was promoted and transferred to Suncoast Hotel and Casino as the new Executive Casino Host in September 2017.
As Executive Casino Host, Dela Cruz manages and leads the host team, assists in their development of relationships with casino customers as well as meeting quarterly goals. Dela Cruz oversees cross-property event offers and ticket requests. He is also responsible for monitoring player accounts, identifying new customers and maintaining relationships with current Suncoast customers. Additionally, Dela Cruz works closely with the Director of Marketing to coordinate and monitor responses to player events.
Dela Cruz’s favorite part about his new position is working with his team. He’s also very grateful to have received a warm welcome from the Suncoast team.
“I have an amazing Casino Host team, and everyone in every department has been very welcoming and just an absolute pleasure to work with,” said Dela Cruz. “The culture here at Suncoast is truly one of a kind and I’m happy to be a part of the team.”
Throughout his career, Dela Cruz has learned to always show respect and appreciation for all guests and team members. He also believes that communication is a key trait, which has aided him both personally and professionally.
“I hope that my colleagues and direct reports enjoy working with me and that we learn as much as we can from one another,” said Dela Cruz. “By learning from each other, I believe we can grow and work more efficiently, each of us helping to contribute to the continued success of the Company.”
Assistant General Manager Jim Ward is glad to have Dela Cruz on the Suncoast team.
“Ryan stepped into a pretty challenging position where he had some pretty big shoes to fill,” said Ward. “He’s proven in a very short period that he’s up to the challenge! Ryan is well liked by all and has been a great addition to the Suncoast Team.”
After Hours: Outside of work, Dela Cruz loves to spend as much time as he can with his family.
April Glover – Boyd Gaming Corporate – Digital Marketing Manager
Moving Up: Digital Marketing Manager (2017); Digital Marketing Specialist (2015); Marketing Coordinator (2007).
On the Job: April Glover began her career with Boyd Gaming in 2007 as a Marketing Coordinator at Corporate and later transitioned her role to Digital Marketing Specialist in 2015. By continuing to hone her strong work ethic and taking on new opportunities, Glover was promoted to Digital Marketing Manager this year.
As Digital Marketing Manager, Glover is responsible for managing the Las Vegas Digital Marketing team that handles the execution of all digital marketing campaigns for the Company’s Las Vegas Properties, as well as Corporate. This includes corporate and property-driven email, mobile text, website and B Connected campaigns.
Glover says her favorite part about her new role is interacting with her team daily and helping them to reach their goals.
“I truly have a great team,” said Glover. “I hope that they can look to me as an effective leader that they can count on.”
Director of Digital Marketing James Mao said that Glover is a great fit for the Digital Marketing Manager position.
“April has a great work ethic and takes ownership of all her projects. She is always willing to help her fellow co-workers and has demonstrated a high level of efficiency in getting her tasks completed,” said Mao. “Additionally, she supports her team very well and has a great level of respect from them.”
After Hours: In her free time, Glover loves to spend quality time with her husband, her two kids Peyton and Carson and her three dogs.
To learn more about career advancement opportunities at Boyd Gaming, please visit www.boydcareers.com.