Team Member Uses Company-Funded Training to Serve Her Community

Suncoast Hotel and Casino’s Director of Marketing, Keno Ackerman, is always looking for opportunities to learn new skills and make the most of her contributions to not only Boyd Gaming, but also her community.

In 2018, Ackerman embarked on the challenge of getting certified in Lean Six Sigma, a training and methodology of management that teaches tools and techniques to improve business processes and achieve a higher level of efficiency.

Since then, Ackerman has continued with her development and completed her Lean Six Sigma Green Belt training. In the spring, she will begin working toward her Lean Six Sigma Black Belt certification, which will increase her expertise and knowledge on how to produce measurable improvements in business processes by working smarter and honing in on her leadership skills.

The training, which was funded by the Company, has already helped Ackerman make positive changes within her role.

“By applying the Six Sigma methods, you are always striving for operational excellence and continuous improvement,” said Ackerman. “By using the skills I have learned, I am able to help my department, property and others improve processes to reduce waste and errors, in turn creating a better experience for our team members and guests.”

Earlier this year, Ackerman used her Lean Six Sigma skills to help her local community. In January, Ackerman teamed up with non-profit organization The Just One Project to help with their Pop-Up & Give Mobile Market, a program designed to bring groceries into food insecure neighborhoods across Southern Nevada. 

She was asked to observe the food distribution process at the organization’s mobile food bank site to identify opportunities on how they could improve their food distribution process. Using the skills and tools she learned in her Six Sigma training, Ackerman was able to recommend ways the non-profit could make their distribution process more efficient and effective in reaching their goals to serve more families in need.

At the event she observed, the organization was able to provide much-needed groceries to nearly 500 households, which was the highest household count The Just One Project has served at a food distribution event to date.

Ackerman feels grateful for the opportunity to help the organization with this important community project, and looks forward to seeing how many families the organization will serve with the suggested improvements at future events.

“We are looking forward to the next event and are excited to see the number of households we will serve,” said Ackerman. “I’ve always believed it is important to support the community. I am very fortunate to have the ability to support charities and organizations, and I look forward to participating when I can.”

As she volunteered for The Just One Project, Ackerman was glad to work alongside several other Boyd Gaming team members who were assisting with this worthwhile cause. Boyd Gaming Regional Vice President of Marketing, Laura De La Cruz, has volunteered for The Just One Project throughout 2020 to help distribute food to families in need, and has recruited several Boyd Gaming team members to help with this essential community project. Throughout the 2020 holidays, Aliante Casino + Hotel + Spa and Corporate Marketing team members also volunteered their time to assist with The Just One Project’s Pop-Up & Give Mobile Market.

To learn about ways you can support your local community, visit